Financial & Operational Stewardship: Big Hairy Audacious Goal

Recognized as the global innovative hub in organizational excellence and business performance to achieve advanced health equity and justice for all communities.

Receive the prestigious Malcolm Baldrige National Quality Award by 2026.​

Standardize, streamline, and systematize our finance processes to support the diversification and expansion of financial resources including philanthropy to support health equity and justice in ensuring long-term sustainability.

Develop innovative solutions to re-engineer and systematize our infrastructure through partnerships for our educators, researchers, clinicians, and community to enhance delivery of our core mission.

Tactic:
Develop and align innovative technology assets to support, improve and re-engineer business processes across the institution by leveraging the voice of the customer, voice of the business, and voice of the process

  • Adopt AI for routine services and self-service